LEARNING ORGANIZATION IN HOTEL INDUSTRY CRISES

Dragan Živković

DOI Number
https://doi.org/10.22190/TEME210603019Z
First page
Last page

Abstract


It is especially under the conditions of a long-lasting crisis, caused by the pandemic, when the process of permanent education of hotel employees becomes even more prominent. In crises, this is the main reason why adaptability and flexibility are necessary in the hotel industry more than ever. The main goal of this paper is to underline the importance of increasing the hotel’s ability of economical enhancement, keeping its market position and staying the leader in the hotel industry, regardless of the type of ongoing crisis. Available literature comparative analysis and the summing up of the valid results, encompassing a very long period of different crises, show that the attitude towards employees and their working conditions, are a significant segment for achieving desired results, which is the contribution of this research paper. All the research results are based on long-term experience, pertinent to one of the oldest hotels - Hotel Majestic the hotel passed through different crises, even war, from the 6th of April 1941 to NATO bombing in 1999, up to the ongoing COVID-19 crisis. The research was conducted mainly through the combination of the structured interview method and a survey of a modeled questionnaire for hotel managers and employees.


Keywords

organization, responsibility, hotels, pandemic, crisis, employees, stability

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References


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DOI: https://doi.org/10.22190/TEME210603019Z

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