Весна Јањић, Мирјана Тодоровић, Јасмина Богићевић

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Setting up business excellence as the primary business objective forces companies to seek new ways and models to measure performance. The new and modern performance measurement models need to make a balance among multiple criteria to form a unique and complementary view of the company business performance. This paper presents one of them, known as Kanji’s Business Excellence Measurement System (KBEMS), from several business aspects. As a modern, strategic, multidimensional, and, above all, integrated model for measuring and managing performance, this model integrates both internal and external stakeholders and internal and external processes in order to improve company performance.



business excellence, Kanji’s business excellence model, Kanji’s business scorecard.

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